Dial24 Telephone Banking

For your convenience, CFCU has an audio response teller service. You can make nearly all of your financial transactions by phone, 24 hours a day, 7 days a week.  Best of all, there are no monthly or per transaction fees associated with this service. Dial24 has the ability to recognize spoken word, so all you have to do is tell the system what you want to do!

To access Dial24, just call 804-748-1417.
You an download the brochure detailing the Dial24 system here.

Getting Started With Voice Recognition
Make sure you have your account # and your Dial24 PIN handy when calling.

1) Say “English” when prompted
2) Say “Hey Max” to enter the Natural Voice Recognition menu.  
3) Tell Max what you would like her to do.

Helpful Hints
·  Dial24 offers you the option of using touchtone service at the beginning of your call.  To use touchtone service, press “1” when prompted at the beginning of the call.

  ·  You can enter Natural Voice Recognition mode at anytime by saying “Hey Max.”     However, you must return to the main menu to enter touchtone mode.

  ·  If you have more than one account and do not list the suffix for Max, she’ll list them for you. When you hear the account you’re looking for, say “THAT ONE.”

  ·  When checking the list of transactions for an account, Max will continue to list them until you say “STOP.”

  ·  When speaking a check number, you must speak each number individually. For example, for check #1247, say one-two-four-seven instead of twelve-forty-seven.

  ·  The # key will go back to the previous menu and the * key will repeat what Max just said.

  ·  When entering funds, use the * key for a decimal point.

  ·  To make things move more smoothly, have the suffixes for the accounts you frequently use readily available.

  ·  Dial24 offers you the option of obtaining a reference number after every transaction is complete.

To help you get started with Max, we have provided a few examples of what you can say when you want Max to perform different types of transactions. Remember, Max recognized regular, conversational speech, so speak naturally.

   General Information
·  “Where are your branch locations?”
·  “Tell me about products”

   Balance Information
·  “Please tell me my checking account balance”
·  “What is the balance in savings account suffix zero”

   Transaction History
·  “Please list all transactions for savings account suffix zero”
·  “Show transactions”

You must say STOP for Max to stop listing transactions. 

   Withdrawal History
·  “Please list withdrawals from savings account suffix zero”
·  “List all withdrawals from my checking account”

You must say STOP for Max to stop listing transactions

   All Deposits
·  “Please list all the deposits to my savings suffix zero”
·  “List all deposits to my checking account”

You must say STOP for Max to stop listing transactions

   Transfer Funds
·  “Transfer ten dollars from my savings account suffix zero to my checking account suffix nine”
·  “Transfer funds”

Max will talk you through the rest

  Last Five Checks
·  “Please list last five checks from my checking account suffix nine”
·  “List the last five checks from my checking”

  Dividend Information
·  “What is the current year’s dividend earnings amount for my checking account”
·  “Please tell me the previous year dividends earned on savings account suffix zero”

  Stop Payment  
·  “Please put a stop payment on check #five-zero-one from my checking suffix nine”
·  “Stop check #one-two-eight-seven from my checking account”

  Certificate Information
·  “What are my dividend earnings for my 36 month certificate”
·  “What is the balance on my 12 month certificate”

   Loan Information
·  “What is my loan balance”
·  “Make loan payment from checking account”
·  “What is my loan payoff”
·  “What is the amount of my next loan payment”

  Credit Line
·  “Please advance $200 from my credit line into my savings account suffix zero”
·  “Credit Line Advance”

Max will talk you through the rest

    PIN Change
·  “Please change my pin”
·  “Change pin”