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TellerLine - Audio Response Service
 For
your convenience, CFCU has an audio response teller service. You can make
nearly all of your financial transactions by phone, 24 hours a day, 7 days a
week. Best of all, there are no monthly or per transaction fees
associated with this service. TellerLine has the ability to recognize spoken
word, so all you have to do is tell the system what you want to do!
To access TellerLine, just call 804-748-1417.
You an download the brochure detailing the TellerLine system here.
Getting
Started
With Voice Recognition
Make sure you have your account # and your TellerLine
PIN handy when calling.
1) Say
“English” when prompted
2) Say
“Hey Max” to enter the Natural Voice Recognition menu.
3) Tell
Max what you would like her to do.
Helpful
Hints
·
TellerLine
offers you the option of
using touchtone service at the beginning of your call.
To use touchtone service, press “1” when prompted at the
beginning of the call.
·
You
can enter Natural Voice Recognition mode at anytime by saying “Hey Max.”
However, you must return to the main menu to enter touchtone mode.
· If you have more than one
account and do not
list
the suffix for Max, she’ll list them for you. When you hear the account
you’re looking for,
say
“THAT ONE.”
·
When checking the list of transactions for an
account,
Max will continue to list them until you say “STOP.”
·
When speaking
a check number, you must speak each number individually. For example, for
check #1247, say one-two-four-seven instead of twelve-forty-seven.
·
The
# key will go back to the previous menu and the * key will repeat what Max
just said.
·
When
entering funds, use the * key for a decimal point.
· To make things move more
smoothly, have the
suffixes
for the accounts you frequently use
readily
available.
·
TellerLine
offers you the option of obtaining a reference
number after every transaction is complete.
 To
help you get started with Max, we have provided a few examples of what you
can say when you want Max to perform different types of transactions.
Remember, Max recognized regular, conversational speech, so speak naturally.
General
Information
· “Where
are your branch
locations?”
· “Tell
me about products”
Balance
Information
· “Please tell me my checking
account balance”
· “What is the balance in
savings account suffix
zero”
Transaction
History
· “Please list all
transactions for savings account
suffix
zero”
· “Show transactions”
You
must say STOP
for Max to stop listing transactions.
Withdrawal
History
· “Please list withdrawals
from savings account suffix zero”
· “List all withdrawals from
my checking account”
You
must say STOP
for Max to stop listing transactions
All
Deposits
·
“Please list all the deposits to my savings
suffix zero”
·
“List all deposits to my checking account”
You
must say STOP
for Max to stop listing transactions
Transfer
Funds
·
“Transfer ten dollars from my savings account
suffix
zero
to my checking account suffix nine”
· “Transfer funds”
Max
will talk you through the rest
Last
Five Checks
· “Please list last five
checks from my checking
account
suffix nine”
· “List the last five checks
from my checking”
Dividend Information
· “What is the current
year’s dividend earnings
amount
for my checking account”
· “Please tell me the
previous year dividends earned on savings account suffix zero”
Stop
Payment
·
“Please put a stop payment on check #five-zero-one
from
my checking suffix nine”
· “Stop check #one-two-eight-seven
from my checking account”
Certificate
Information
· “What are my dividend
earnings for my 36 month certificate”
· “What is the balance on my
12 month certificate”
Loan
Information
·
“What is my loan balance”
· “Make loan payment from
checking account”
· “What is my loan payoff”
· “What is the amount of my
next loan
payment”
Credit
Line
· “Please advance $200 from
my credit line into my savings account suffix zero”
· “Credit Line Advance”
Max
will talk you through the rest
PIN
Change
·
“Please change my pin”
· “Change pin”
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