Last Revision: 8/6/2018

We care about your online privacy

At Chesterfield Federal Credit Union ("Chesterfield FCU”, "Credit Union”, "we”, "our”, "us”), we respect your right to privacy and understand the importance of maintaining the security of your personal information. This Online Privacy Policy ("Policy”) only relates to the information we collect online through www.chesterfieldfcu.net ("Site”), our eDeposit application, and our Mobile Banking application.

Information We Collect About You

When you visit our Site, you may be asked to provide information about you that is personally identifiable ("Personal Information”). This may include:

  • Your first and last name;
  • A home or physical address (including street name or name of a city or town);
  • An e-mail address;
  • A telephone number;
  • A tax identification number; and
  • Any other identifier that permits physical or online contact with you.

In addition, we may collect and store the following information about your visit: the IP address from which you access our Site; the type of browser and operating system used to access our Site; the date and time you access our Site; the Internet address of the site from which you linked directly to our Site; and the pages you visit and the information you request.

Google Analytics

We use Google Analytics to understand how visitors engage with our website. For information on how Google uses the data it collects, and how to control the information sent to Google, please visit Google’s Privacy & Terms.

Cookies and "Do Not Track” Mechanisms

Chesterfield FCU will occasionally use a "cookie” for the purpose of providing an improved service. A cookie is a small piece of data given to your browser by a website, which can later be retrieved. A cookie is a way for website to recognize whether or not you have visited the site before. The cookie can be read by the website that "set” the cookie. We use cookies for administrative purposes, such as online banking session management, or in areas where you are able to customize the information you see. The use of cookies makes your online experience easier and more personal.

You may elect to set your web browser to inform you when cookies are set, prevent them from being set, or enable your web browser’s "Do Not Track” signal or similar mechanism. However, if you elect to prevent cookies from being set or enable your web browser’s "Do Not Track” signal or similar mechanism, some web banking functions may not work properly.

Google AdWords

We use Google AdWords for online advertising. AdWords’ remarketing uses cookies to serve ads based on someone’s past visits to our website. To opt out of Google’s use of cookies, please visit Google’s Ads Settings.

Categories of Third-Parties With Whom Chesterfield FCU May Share Information

We disclose personal information with third-parties only as permitted by law in connection with the administration, processing or servicing of accounts. We do not disclose personal information to third-parties or make available, any personal information about your online activities over time and across different web sites when you use our Site.We will not share your personally identifiable information with third parties except as permitted by law to those third-party persons or entities that perform services for us on your behalf. This may include disclosure to a credit reporting agency or in response to a subpoena or other legal process; disclosure to protect against fraud, or as part of an audit or examination.

Protecting Your Information, Confidentiality, and Security

Chesterfield FCU is committed to protecting your personal information. We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your personal information.

Making Sure Your Information is Accurate

If you are a registered Online Banking user, you may review and maintain your information by logging in to Online Banking and selecting the "My Profile” tab. You can also request and/or update your information by calling us at 804-748-1417, by writing to us at Chesterfield FCU | P.O. Box 820 | Chesterfield, VA  23832 or by visiting your local Chesterfield FCU branch.

Children’s Online Privacy Protection Act ("COPPA”) Disclosure

The Children’s Online Privacy Protection Act of 1998 ("COPPA”) restricts the collection, use, or disclosure of Personal Information from and about children under the age of 13 on the internet. Chesterfield FCU is committed to protecting the online privacy of the children who visit our Site and complying with COPPA.

In general, our Site is not directed to children under the age of 13 and we request that children under the age of 13 not provide Personal Information through the Site. We may, however, elect to provide contest information on our Site for our youth Members, which includes children under the age of thirteen. Youth Members who identify themselves to be under the age of 13 will not be permitted to submit any Personal Information on our contest Site.

We may collect information on domain names, dates and times of visits, and number of page views. This information contains no Personal Information and will only be used to continue to improve the overall value of our Site. We do not knowingly collect, use, or disclose Personal Information from children under 13 on the internet without prior parental consent. Visit the Federal Trade Commission website for more information about COPPA.

Updates to this Policy

This Policy is subject to change at any time. Please review it periodically. Chesterfield FCU will revise the "Effective Date” stated at the top of this Policy at the time any material changes to the Policy are made. Your use of the Site following these changes means that you accept the revised Policy.

Contact Us

If you have any questions regarding this Policy call us at 804-748-1417 or write to us at:

Chesterfield FCU
P.O. Box 820
Chesterfield, VA  23832